Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL**** LE FREGATE PROVENCE
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately in digital version after your purchase. The beneficiary can then book their dates at the establishment HOTEL**** LE FREGATE PROVENCE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. Our gift boxes are also available for purchase at the reception of our establishment HOTEL**** LE FREGATE PROVENCE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HOTEL**** LE FREGATE PROVENCE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your gift box when finalizing your order. Opt for email delivery, mail delivery, or in-store pickup according to your preferences, at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes. Take advantage of this opportunity to offer exceptional moments at our establishment, HOTEL**** LE FREGATE PROVENCE.
How do I create a group fund and invite people?
To create a money pool and offer a gift box at HOTEL**** LE FREGATE PROVENCE, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking.
How can I choose the amount for a gift card?
At HOTEL**** LE FREGATE PROVENCE, the amount of the gift voucher is set according to the available gift boxes. You can choose from the proposed options to find the one that fits your budget.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your login experience with HOTEL**** LE FREGATE PROVENCE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. At HOTEL**** LE FREGATE PROVENCE, you can choose from a variety of gift boxes to offer a moment of relaxation and pleasure in Provence.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to give to your loved ones. They will all be included in your order and delivered together, according to your choice of delivery, at our establishment HOTEL**** LE FREGATE PROVENCE.
How do I remove a gift box from my cart?
To remove a box from your cart on our website, simply click on the delete icon next to the concerned item. You can also empty your cart entirely using the dedicated option, at HOTEL**** LE FREGATE PROVENCE.
How do I purchase or give a gift box?
To offer a gift box from HOTEL**** LE FREGATE PROVENCE, select your gift box from our offers, add it to your cart, and complete your order. You can personalize the gift box with a message before giving it to your loved one, who can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift boxes allow the recipient to choose the experience that suits them best. They can opt for a stay, a massage, a round of golf, or even lunch at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions specified at the time of purchase. The gift boxes from HOTEL**** LE FREGATE PROVENCE offer flexibility to book dates according to the establishment's availability.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours. Enjoy your experience at our establishment HOTEL**** LE FREGATE PROVENCE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL**** LE FREGATE PROVENCE is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment HOTEL**** LE FREGATE PROVENCE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Our opening hours are from Monday to Friday, 9 AM to 6 PM, at our establishment HOTEL**** LE FREGATE PROVENCE.
Is there a dedicated customer service for gift boxes?
HOTEL**** LE FREGATE PROVENCE offers a dedicated customer service to answer all your questions about your gift box. You will find detailed information about the available services, such as massages, golf stays, or spa packages, directly on our website.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the HOTEL**** LE FREGATE PROVENCE gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your stay in Provence.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes, such as the 'Well-being & Flavors' box which includes a 45-minute massage, spa access, and lunch. Check the details of your box to confirm the services included in your gift box at HOTEL**** LE FREGATE PROVENCE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box enjoys the same services as other guests at our establishment HOTEL**** LE FREGATE PROVENCE, subject to the specific conditions of each gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find there the specifics of the treatments, massages, and other services included, such as the custom massages or the golf games for two offered by our establishment HOTEL**** LE FREGATE PROVENCE.
Is parking included in my gift box?
Parking is not included in the HOTEL**** LE FREGATE PROVENCE gift boxes. You can enjoy your stay between golf, spa, and cascading pools, at the heart of Mediterranean Provence.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes of our establishment HOTEL**** LE FREGATE PROVENCE. To enjoy this service, we invite you to choose the 'Well-being & Gourmet Delights' gift box which includes breakfast and a massage.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at HOTEL**** LE FREGATE PROVENCE will enjoy special attention during their booking and stay, with services tailored to their needs, such as custom massages or relaxing moments for two.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. The gift boxes from HOTEL**** LE FREGATE PROVENCE often include a welcome drink, but it is best to check the specific details of your box.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at the spa. You don't need to bring any, fully enjoy your relaxation moment at HOTEL**** LE FREGATE PROVENCE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes offer a variety of experiences, ranging from customized massages to duo golf games, to cater to all tastes. Take advantage of this opportunity to offer a moment of escape and relaxation at our establishment HOTEL**** LE FREGATE PROVENCE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. Delivery is immediate for digital, and you can choose and customize your gift boxes as you wish. All gift boxes are available in our official store of the establishment HOTEL**** LE FREGATE PROVENCE.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for bulk purchases of gift boxes. A customized quote is provided based on the ordered volume for your purchase at HOTEL**** LE FREGATE PROVENCE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for unforgettable stays in Provence at our establishment HOTEL**** LE FREGATE PROVENCE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details online via your customer account. Changes are possible until the date of use of the box, according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
How can I leave a review for my gift box?
To share your experience with your gift box, you can leave a review by logging into your customer account on our website. The terms may vary according to the conditions of your gift box, at HOTEL**** LE FREGATE PROVENCE.
How can I contact the store?
For any questions regarding your gift box, you can reach us by phone or through our online form available on our website. The specific conditions for using your box are detailed at the time of purchase in our establishment HOTEL**** LE FREGATE PROVENCE.
Is there a dress code for the gift box?
The dress code at HOTEL**** LE FREGATE PROVENCE depends on the chosen activities. For the spa and restaurants, smart attire is recommended, while for golf, appropriate sportswear is required. Fully enjoy your relaxation and discovery experience in Provence.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services chosen. For example, the TANDEM PARENT-CHILD set allows a moment of bonding and relaxation for both children and adults. The treatments are adapted to each age group at our establishment, HOTEL**** LE FREGATE PROVENCE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment, HOTEL**** LE FREGATE PROVENCE. You can then choose the dates that suit you and benefit from the offered services.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can choose a taxi transfer or a rental car. The Frégate Provence Resort**** Golf & Spa is located between Toulon and Marseille, just a few minutes from Cassis and Bandol, offering a lush setting in the heart of Provence, overlooking the Mediterranean Sea. HOTEL**** LE FREGATE PROVENCE.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at HOTEL**** LE FREGATE PROVENCE. The resort offers stays suitable for everyone, with a variety of activities and modern amenities to ensure a pleasant stay.
Are pets allowed in the establishment?
Pets are welcome at our establishment, HOTEL**** LE FREGATE PROVENCE, located in Saint-Cyr-sur-Mer. You can enjoy your Provence vacation with your four-legged companions, while discovering our golf courses, spa, and restaurants.
Where can I find the menus?
The menus are crafted by our chef using seasonal produce and revisited traditional recipes. You can discover them on the website of our establishment HOTEL**** LE FREGATE PROVENCE.
What are the hours of operation?
The operating hours of HOTEL**** LE FREGATE PROVENCE vary depending on the services and activities. You can enjoy the two golf courses, four outdoor pools, spa, restaurants, and other facilities according to the specific hours of each service. For an optimal experience, we recommend checking the hours directly on our website or at the time of your reservation.
Is there parking available near the establishment?
The establishment HOTEL**** LE FREGATE PROVENCE has a nearby parking for the comfort of its clients.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from HOTEL**** LE FREGATE PROVENCE can be delivered by email or by mail according to your preference. You can choose a gift pouch version delivered to your home or opt for an immediate digital send. The deadlines and conditions depend on the chosen establishment.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose to have your gift box sent directly to your home, or opt for an immediate digital delivery. The gift boxes from HOTEL**** LE FREGATE PROVENCE allow you to enjoy moments of relaxation and well-being in Provence.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays, massages, and activities within our establishment, HOTEL**** LE FREGATE PROVENCE.
Is the gift box available in physical format?
Yes, the gift box is available in physical format for home delivery. You can also choose immediate digital sending for faster use at HOTEL**** LE FREGATE PROVENCE.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, with a gift pouch that can be sent directly to your home. You can also choose immediate digital delivery for more flexibility, at our establishment HOTEL**** LE FREGATE PROVENCE.
Is the gift box available in a digital format (e-gift box)?
Yes, the HOTEL**** LE FREGATE PROVENCE gift box is available in a digital version. You can choose to have it delivered by email, which allows for immediate presentation of the gift box to the person of your choice.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The shipping costs vary depending on the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes from our establishment HOTEL**** LE FREGATE PROVENCE. Shipping costs and delivery times vary depending on the destination.
What are the delivery times for gift boxes by mail?
The gift boxes from HOTEL**** LE FREGATE PROVENCE are shipped within 24 to 48 hours after the order, depending on stock availability. You can choose between a gift pouch delivered to your home or an immediate digital send.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery times are indicated at the time of purchase, in our establishment HOTEL**** LE FREGATE PROVENCE.
Is express delivery available?
The express delivery of your gift box depends on the options available during your order at our establishment HOTEL**** LE FREGATE PROVENCE.
How can I track my order?
You can track your order by logging into your account on our website. The reservation and usage conditions for your gift box are specified at the time of purchase, at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery is immediate in digital version, or you can choose a gift pouch sent to your home. Enjoy the escape to Provence with the gift boxes from HOTEL**** LE FREGATE PROVENCE establishment.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is a few working days. Your gift box will be shipped in a gift pouch to the address of your choice, with an immediate digital dispatch possible. Enjoy the escape to Bandol with HOTEL**** LE FREGATE PROVENCE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and you can use it for a new reservation according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. Le Frégate Provence Resort**** Golf & Spa in Saint-Cyr-sur-Mer offers dream stays for couples, families, or friends, with numerous activities and services for an exceptional moment of relaxation and escape. You can book your dates with the establishment and fully enjoy your experience in our 4-star resort in Provence, HOTEL**** LE FREGATE PROVENCE.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can choose from a variety of massages, facial treatments, golf stays, or relaxing moments for two or for the family, according to your preferences, at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. HOTEL**** LE FREGATE PROVENCE Resort in Saint-Cyr-sur-Mer welcomes you in a lush setting, at the heart of Provence, overlooking the Mediterranean Sea, and offers numerous activities for a relaxing and escapist stay.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box depends on the conditions specified at the time of your booking. You will be able to enjoy your stay at our establishment HOTEL**** LE FREGATE PROVENCE, located in Saint-Cyr-sur-Mer, in Provence-Alpes-Côte d'Azur.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on availability and the conditions of your gift voucher at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book a wellness experience, a stay, or a round of golf at our establishment HOTEL**** LE FREGATE PROVENCE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, HOTEL**** LE FREGATE PROVENCE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with offers tailored to each occasion. You can discover these gift boxes online to offer an exceptional moment in Provence.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, gatherings with friends, or couple getaways, for moments of relaxation and intimacy at the heart of Provence. You will find dedicated offers such as the 'Romantic Getaway' gift box or 'Parent-Child Tandem' for unique experiences at our establishment HOTEL**** LE FREGATE PROVENCE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL**** LE FREGATE PROVENCE are official and guaranteed without intermediaries. We work directly with our establishment to offer you authentic relaxation and well-being experiences in Provence.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment HOTEL**** LE FREGATE PROVENCE, such as massages, golf stays, and spa packages. You can choose from options like the romantic getaway, well-being & flavors, or a round of golf for two, to offer an exceptional moment in Provence.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and conditions of the HOTEL**** LE FREGATE PROVENCE establishment. For example, you may exchange a massage for a facial treatment if availability permits.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at HOTEL**** LE FREGATE PROVENCE.
Is online payment secure?
Online payment is secure on our platform, ensuring the protection of your banking data. This way, you can shop with complete peace of mind to offer an exceptional moment at our establishment HOTEL**** LE FREGATE PROVENCE.
Is payment via group or shared payment possible?
Payment via group or shared pot is not currently available. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order on our HOTEL**** LE FREGATE PROVENCE site.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at the heart of Mediterranean Provence. Each box allows you to enjoy a stay, a massage, or a round of golf at our establishment, HOTEL**** LE FREGATE PROVENCE.
Is it possible to pay in installments?
Payment in installments is possible according to the order conditions at HOTEL**** LE FREGATE PROVENCE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You can choose to send your gift box in digital version or as a gift package to your home, with immediate delivery. Enjoy the unique relaxation and well-being experience at our establishment HOTEL**** LE FREGATE PROVENCE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL**** LE FREGATE PROVENCE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL**** LE FREGATE PROVENCE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The reservation and usage conditions for your gift box are specified at the time of purchase, at our establishment HOTEL**** LE FREGATE PROVENCE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The recipient can then book their dates at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL**** LE FREGATE PROVENCE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. At HOTEL**** LE FREGATE PROVENCE, payment is secure, and you benefit from the best rate by purchasing directly from our official store.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment HOTEL**** LE FREGATE PROVENCE.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, we accept payments by credit card, PayPal, and bank transfer. You thus benefit from a secure payment directly with our establishment HOTEL**** LE FREGATE PROVENCE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included in the box for a unique and thoughtful touch, to be offered at our establishment HOTEL**** LE FREGATE PROVENCE.
Can we add options to your gift box offers?
The gift boxes from HOTEL**** LE FREGATE PROVENCE can be customized with additional options, depending on availability and the establishment's conditions. You can choose from customized massages, golf stays, or even duo wellness moments, to offer a unique experience in Provence.
Do you offer premium packaging for gift boxes sent by mail?
Yes, we offer premium packaging options to enhance your gift set. You can choose the packaging during your online order, for a careful postal delivery from our establishment HOTEL**** LE FREGATE PROVENCE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes from HOTEL**** LE FREGATE PROVENCE offer customization options to make your gift unique.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL**** LE FREGATE PROVENCE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for HOTEL**** LE FREGATE PROVENCE, a duplicate can be sent to you subject to availability. We send you your immediate gift box in digital format so that you can use it without waiting.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at our establishment HOTEL**** LE FREGATE PROVENCE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE. The boxes can be customized according to your wishes, with a gift pouch version delivered to your home or an immediate digital send.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL**** LE FREGATE PROVENCE gift box is non-exchangeable and non-refundable, as it is a service provision. Therefore, the right of withdrawal does not apply to the purchase of a gift box.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment HOTEL**** LE FREGATE PROVENCE. These terms specify the applicable cancellation and refund conditions.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be required for quick processing according to the establishment's conditions. The gift box allows you to book a stay or an activity at our resort HOTEL**** LE FREGATE PROVENCE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of the box, which are available on its description page. You can offer a variety of experiences, such as custom massages or romantic stays, at our establishment HOTEL**** LE FREGATE PROVENCE.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment HOTEL**** LE FREGATE PROVENCE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
How can I redeem the cashback?
To use your gift fund, you can book your dates directly with the establishment HOTEL**** LE FREGATE PROVENCE. The fund is valid for a variety of services, including stays, massages, golf games, and meals, according to the conditions indicated on your gift box.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL**** LE FREGATE PROVENCE depend on the establishment's conditions. You can enjoy a home-delivered gift pouch or opt for an immediate digital delivery. The beneficiary can book their dates at the establishment and enjoy their relaxing and rejuvenating experience in Provence.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for HOTEL**** LE FREGATE PROVENCE are generally neither exchangeable nor refundable. Cancellation terms are specified at the time of purchase and depend on the establishment's availability.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your booking at HOTEL**** LE FREGATE PROVENCE.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of HOTEL**** LE FREGATE PROVENCE. We recommend that you book as soon as possible to enjoy your relaxing and golfing experience in Provence.
I've lost my password to log into my account, what can I do?
To regain access to your account on our website, click on the 'Forgot Password' link from the login page. You will then receive an email that allows you to create a new password for your HOTEL**** LE FREGATE PROVENCE account.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, the gift box number is required to validate your reservation. You will then be able to enjoy our resort HOTEL**** LE FREGATE PROVENCE, located in Saint-Cyr-sur-Mer, for a moment of relaxation and pleasure in Provence.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Le Frégate Provence Resort**** Golf & Spa in Saint-Cyr-sur-Mer offers various stays and services, but it is advisable to check the specific conditions at the time of booking to fully enjoy your experience at our establishment HOTEL**** LE FREGATE PROVENCE.
Can I use my gift box on holidays?
The use of your gift box at HOTEL**** LE FREGATE PROVENCE is possible depending on the establishment's availability, including holidays. To fully enjoy your stay, it is advisable to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the HOTEL**** LE FREGATE PROVENCE establishment. You can book your dates directly with the hotel, enjoying a moment of relaxation and escape in Provence.
Can I book online with my gift voucher?
To book online with your gift voucher, you can choose your dates directly with the establishment HOTEL**** LE FREGATE PROVENCE.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
Can I make a reservation by email with my gift box?
Booking with a gift box at HOTEL**** LE FREGATE PROVENCE can be done by phone or through the contact form available on their website. The establishment offers a variety of gift boxes, including stays, massages, and golf games, for a relaxing and enjoyable experience in Provence.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. The gift boxes from HOTEL**** LE FREGATE PROVENCE offer great flexibility to enjoy stays, massages, and other services at our resort in Provence.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher, but any additional supplements or options are at your own expense. You will be able to fully enjoy your moment of relaxation and well-being at our establishment HOTEL**** LE FREGATE PROVENCE.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can book your stay or treatment dates directly with our establishment HOTEL**** LE FREGATE PROVENCE.
Can my gift box be used all at once?
Yes, your gift box for HOTEL**** LE FREGATE PROVENCE can be used in a single visit. You can book your dates directly with the establishment and fully enjoy your wellness and relaxation experience in Provence.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment HOTEL**** LE FREGATE PROVENCE in Saint-Cyr-sur-Mer, where you can enjoy our stays, massages, facials, and golf games for two.
Is my gift box valid in only one establishment?
Your gift box is valid for services at our establishment HOTEL**** LE FREGATE PROVENCE, located in Saint-Cyr-sur-Mer. You can enjoy our spa treatments, massages, golf course, or our romantic or family stays.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. You will be able to enjoy our 4-star resort, HOTEL**** LE FREGATE PROVENCE, located between Toulon and Marseille, with its two golf courses, outdoor pools, and spa.
Can someone else use my gift box?
The gift box is personal and can only be used by the designated beneficiary. You can book your dates at the establishment and fully enjoy your stay at HOTEL**** LE FREGATE PROVENCE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are specified at the time of booking at our establishment HOTEL**** LE FREGATE PROVENCE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel-restaurant HOTEL**** LE FREGATE PROVENCE, you may be asked for a piece of ID to validate your reservation made with a gift box. Fully enjoy your stay between golf, spa, and gastronomy in Provence.
Do you accept pets?
Pets are allowed according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
How do I proceed with reserving my gift voucher?
To book your gift voucher at HOTEL**** LE FREGATE PROVENCE, log in to your account on our website and follow the instructions. You will be able to choose your dates and enjoy your wellness, golf, or stay experience according to the chosen gift box.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest. The gift box can then be used to enjoy the services of our establishment HOTEL**** LE FREGATE PROVENCE.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the establishment's conditions. Enjoy your relaxing moment at our resort HOTEL**** LE FREGATE PROVENCE.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL**** LE FREGATE PROVENCE are set according to the establishment's conditions. You can enjoy your stay at this 4-star resort located between Toulon and Marseille, offering golf courses, a spa, and restaurants with seasonal menus.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy massages, access to the spa, golf stays, or meals in our restaurants, depending on the offer selected at our establishment HOTEL**** LE FREGATE PROVENCE.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a choice among predefined experiences, such as stays, massages, or golf games, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Enjoy these advantages at our establishment HOTEL**** LE FREGATE PROVENCE.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to fully enjoy your stay or experience at Frégate Provence Resort**** Golf & Spa. All the necessary information is available to guide you in your choice, whether it's for a massage, a golf stay, or a wellness getaway, at our establishment HOTEL**** LE FREGATE PROVENCE.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay dates and enjoy the experience according to the conditions of the box, at our establishment HOTEL**** LE FREGATE PROVENCE.
Can the gift box be transferred to a third party?
Yes, the gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account. You can choose to send your gift box immediately in digital version or receive it at home in a beautiful gift pouch, at our establishment HOTEL**** LE FREGATE PROVENCE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment HOTEL**** LE FREGATE PROVENCE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
What is the validity period of a gift box?
The validity period of a gift box is 1 to 3 years depending on the establishment. For your gift box at HOTEL**** LE FREGATE PROVENCE, you benefit from a 3-year validity, allowing the recipient to fully enjoy their relaxing and discovery experience in Provence.
Are children allowed?
Children are welcome at HOTEL**** LE FREGATE PROVENCE, which offers suitable activities such as a children's pool and parent-child tandem treatments. The resort is ideal for family stays, with facilities and services designed for all ages.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment HOTEL**** LE FREGATE PROVENCE.
Is the spa access private?
Access to the spa at HOTEL**** LE FREGATE PROVENCE is shared and includes an indoor pool, a fitness area, a sauna, and a tea lounge. Treatment rooms are available in pairs or individually, depending on the chosen packages.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, massages, golf courses, and gourmet experiences. The options include relaxing moments for two, custom massages, golf games, and romantic stays. Enjoy these unique experiences in the heart of Mediterranean Provence, at our establishment HOTEL**** LE FREGATE PROVENCE.